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‎10-17-2021 06:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have bought a WDBlue SN550 NVME to upgrade to 1tb SSD for my OS but I was told by a vendor not HP that it would fit my machine and work.  I get a fatal error if it goes in, any ideas if it should work?

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1 REPLY 1

‎10-17-2021 07:10 AM

HP Recommended

Hi:

 

The specs for your PC indicated that it originally came with a NVMe SSD so in theory, the WD Blue 1 TB NVMe SSD should work.

 

Your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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