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‎09-23-2019 02:17 PM

HP Recommended
Product: HP 19-2114
Operating System: Microsoft Windows 8.1 (64-bit)

Trying to upgrade from 4 to 8 mb and have tried using video presentations however the memory in tis machine is not attached by the retaining clips. It appears to be connected to a female receptacle that is connected to a cable. Any ideas gentleman and ladies?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2019 03:09 PM

HP Recommended

Hi:

 

Below is the picture of the motherboard your PC has.

 

https://support.hp.com/us-en/document/c04026831

 

The memory goes into the slots pictured in the upper right quadrant of the motherboard.

 

I have no idea what you are looking at, but it sounds to me like you are looking at where the wifi adapter is connected.

 

Below is the link to the upgrading and servicing guide for your PC where you can find the memory R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04716104

View solution in original post

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1 REPLY 1

‎09-23-2019 03:09 PM

HP Recommended

Hi:

 

Below is the picture of the motherboard your PC has.

 

https://support.hp.com/us-en/document/c04026831

 

The memory goes into the slots pictured in the upper right quadrant of the motherboard.

 

I have no idea what you are looking at, but it sounds to me like you are looking at where the wifi adapter is connected.

 

Below is the link to the upgrading and servicing guide for your PC where you can find the memory R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04716104

Was this reply helpful? Yes No
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