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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2020 07:14 AM

HP Recommended
Product: Touchsmart 600-1120
Operating System: Microsoft Windows 10 (64-bit)

According to this https://support.hp.com/us-en/document/c02059275, I can upgrade the CPU of my old Touchsmart (600-1120) from an i3 330M to an i7 820QM; however, video is provided with the i3 330M chip and not the i7 820QM.  I added an MXM 3.0 A card <35W (AMD FirePro M4000), but cannot get video (two short beeps, one long beep -- this means "Unable to initialize video or video card required but not installed" per https://support.hp.com/us-en/document/c02222922).

 

The Touchsmart has the last BIOS, I don't see any details about reconfiguring the motherboard, so what am I missing?  It's clearly supported per the product specifications (https://support.hp.com/us-en/document/c02059275).

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