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‎12-26-2019 04:25 PM

HP Recommended
Product: All in one 22-b029w
Operating System: Microsoft Windows 10 (64-bit)

My usb ports have been disabled in bios. Tried resetting CMOS using jumper pins and removing battery. When restarted the computer said to hit enter to reload factory bios. Keyboard and mouse still not working. I've tried everything and still now operating usb ports. At a loss. 

1 REPLY 1

‎12-29-2019 08:29 AM

HP Recommended

Hi @Rfunstin

 

Welcome to the HP Support Community. 

 

Please try these steps - HP PCs - Troubleshooting USB Connections
 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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