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Eddytan
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Message 1 of 3
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Warranty Expired

HP Recommended
Example: Pavilion 6530HPMPAVILLION 27-XA1023A AIO
Microsoft Windows 10 (64-bit)

Hi,

I bought my desktop at 1/Feb/2021(Product Number:6DU07AA), however HP Support Assistant shown EXPIRED warranty 11/7/2021.

Been try many way on HP online help but does not work. What shall i do here? Thanks.

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Eddytan 

The warranty expired because the start date was set when the PC was built, not when it was sold.  If it sits in a warehouse for six months, the warranty only has six months to go until it is reset.

 

Unfortunately, we can not do that for you; instead, you have to contact HP yourself to register the PC and get the warranty start date reset.

 

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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KrazyToad
Retired
Retired
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Message 3 of 3
Flag Post
HP Recommended

@Eddytan

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link:  https://support.hp.com/gb-en/document/c05084516 to raise a warranty dispute and get your warranty updated correctly


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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