Warranty Expired

[Eddytan]

Hi,

I bought my desktop at 1/Feb/2021(Product Number:6DU07AA), however HP Support Assistant shown EXPIRED warranty 11/7/2021.

Been try many way on HP online help but does not work. What shall i do here? Thanks.

[WAWood]

@Eddytan 

The warranty expired because the start date was set when the PC was built, not when it was sold.  If it sits in a warehouse for six months, the warranty only has six months to go until it is reset.

Unfortunately, we can not do that for you; instead, you have to contact HP yourself to register the PC and get the warranty start date reset.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

[KrazyToad]

@Eddytan

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link:  https://support.hp.com/gb-en/document/c05084516 to raise a warranty dispute and get your warranty updated correctly

Thank you

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