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Wain1
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Solved!

Warranty dispute

HP Recommended
pavilion 590-p0030
Microsoft Windows 10 (64-bit)

I just bought a desktop on the 22nd from a BJ's. After I had set it up I was informed, via notification, that the warranty will expire in 19 days. I hopped online and found out how to file a warranty dispute. I filed one on the same day, included a pic of my receipt, and other then the confirmation email with case number, I haven't heard anything yet.

 

Does anyone who has filed a dispute in the past know how long disputes take to process? Should i file again?  

1 ACCEPTED SOLUTION

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Arthur-c
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Message 3 of 3
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@Wain1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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wb2001
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@Wain1,

Keep at receipt, and make a copy.   That model was released April 2018.

Am asking a moderator to intervene, so expect a contact with 36 hours.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Arthur-c
Retired
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1,330 1,270 54 112
Message 3 of 3
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HP Recommended

@Wain1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

Was this reply helpful? Yes No
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