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‎10-24-2019 12:07 PM

HP Recommended
Product: pavilion 590-p0030
Operating System: Microsoft Windows 10 (64-bit)

I just bought a desktop on the 22nd from a BJ's. After I had set it up I was informed, via notification, that the warranty will expire in 19 days. I hopped online and found out how to file a warranty dispute. I filed one on the same day, included a pic of my receipt, and other then the confirmation email with case number, I haven't heard anything yet.

 

Does anyone who has filed a dispute in the past know how long disputes take to process? Should i file again?  

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2019 01:34 PM

HP Recommended

@Wain1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

View solution in original post

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2 REPLIES 2

‎10-24-2019 01:15 PM

HP Recommended

@Wain1,

Keep at receipt, and make a copy.   That model was released April 2018.

Am asking a moderator to intervene, so expect a contact with 36 hours.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎10-24-2019 01:34 PM

HP Recommended

@Wain1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

Was this reply helpful? Yes No
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