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‎06-22-2020 06:36 PM

HP Recommended
Product: HP 24m 23.8-inch Display

Hello I have done 4 chats with hp support about my warranty and they all said I’d get a email and they will send me another monitor and I just send the one that doesn’t work back and I haven’t gotten anything, my warranty has now ended so I can’t even start a chat with HP support, I don’t know what to do anymore, Please help.

3 REPLIES 3

‎06-26-2020 02:07 PM

HP Recommended

@Issaull Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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‎06-26-2020 06:39 PM

HP Recommended

I haven’t gotten a private message 

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‎06-27-2020 03:32 PM

HP Recommended

@Praveen196 I haven’t gotten a private message or anything 

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