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Message 1 of 2
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Webcam - audio 'not plugged in'

HP Recommended
HP22-c1006 21.5" all in one
Microsoft Windows 10 (64-bit)

Old webcam stopped working so I have bought another one (AMD) which has a USB connection and an audio jack connection. Both plugged in but the HP isn't recognising the audio as being plugged in so I'm not hearing/receiving any sound. Headphone socket works fine (tested it with a pair of headphones). Updating driver doesn't do anything. Can't change the sound settings in the control panel etc or in MS Teams as the pc isn't acknowledging its existence! (Camera works fine, just no audio).

 

Is there some secret audio socket that I haven't spotted??

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SoniaC

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Depending on the webcam software that came with your computer, you might be able to download the software from the Microsoft Store, HP, or the manufacturer's website.

note: If the operating system on your computer was upgraded, these steps do not work. Instead, go directly to the HP Customer Support - Software and Driver Downloads webpage or the software manufacturer’s website.
  • Check the Microsoft Store. Many of the apps that came pre-installed on your computer are available to download for free in the Microsoft Store app.

  • Go to the HP Customer Support - Software and Driver Downloads page. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software you are looking for, click the category name, and then click Download.

  • Go to the software manufacturer's website.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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