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HP Recommended
Microsoft Windows 11

I am using Hp pavilion laptop with windows 11 .when I put laptop on charging it freezes and I am unable to work 

1 REPLY 1
HP Recommended

Go to the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/

 

look for the charger and make sure the part number matches your chargers part number

 

Else

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center


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