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‎08-25-2024 04:55 AM

HP Recommended
Product: HP Z4 G5 Workstation Desktop PC (57K33AV)

I want to upgrade my Z4 G5 to have a Premium Front I/O panel (with 2 USB 3 Type-C), but I could not find it on HP Store. Contacting with HP support was not useful. Any idea where can I buy this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2024 09:40 AM

HP Recommended

That is a feature of the Premium version of the Z4 G5 workstation. You purchased the Entry level version.

 

The system boards for the Premium and Entry level versions of the Z4 G5 workstation have different headers.

You would need the Premium system board version to be installed for the Premium front panel  with USB Type-C ports to work.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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3 REPLIES 3

‎08-27-2024 09:40 AM

HP Recommended

That is a feature of the Premium version of the Z4 G5 workstation. You purchased the Entry level version.

 

The system boards for the Premium and Entry level versions of the Z4 G5 workstation have different headers.

You would need the Premium system board version to be installed for the Premium front panel  with USB Type-C ports to work.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎08-27-2024 04:12 PM

HP Recommended

Thanks for your comment. Then no surprise why it is not available to buy.

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‎08-28-2024 08:52 AM

HP Recommended

Yes.

That is unfortunate.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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