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Windows upgrade issue and power supply replacement

HP Recommended
HP Pavilion 500-404nd
Microsoft Windows 8.1 (64-bit)

Hi I have 2 questions.


My friend is going to upgrade his gpu to a gtx 1650 super and will need a new powersupply to meet the power requierments. Can we just buy any off the shelve atx powersupply for him? Will it fit in the case or do the screw holes line up properly. 


Also when my friend tried to upgrade his hp pavilion desktop to windows 10 from 8.1 recently he couldn't get past the login screen. After he filled in his information to login he gets a black screen and after a minute the screen displays a message that "your pc will restart after one minute". When going into safe mode it works fine. Does this have to do with the firmware on the hardware or the software. We also downloaded the most recent version of radeon relive drivers for the r7 240 that is currently in his system. The latest drivers for windows 8.1 were in 2017. Does this mean that was the issue. Also he once upgraded it to windows 10. 4 years ago with no issue. He reverted because he found it slow back then. Is the only fix to this problem to do a fresh windows 10 install or will this also break the system. 


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HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


Most Power Supplies will fit into the chassis without issues


Reinstalling Windows 10  should fit the issue since the computer as working with Window 8.1 earlier without problems


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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