Wireless adapter not shown or operating {Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n}

[DAOS7647]

The internal "Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1 X 1 technology no longer shows up as a listed device.  The PC cannot connect wirelessly to my home network.  The PC is an HP Envy 23 Touchsmart All-in-One PC; product #   H3Z77AAEABA; model #   23-d030.  I can be reached at:   fbaskin7259@gmail.com

[Lil_Boy_Blue]

Hi

Please delete the email address.

https://support.hp.com/gb-en/product/hp-envy-23-d000-touchsmart-all-in-one-desktop-pc-series/5295879...

If you can ping ...

S:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

on your 

689215-001 Wireless LAN - 802.11bgn+BT RL HMC 1x1 ROMA

Ralink Wireless Network Controller Driver

5.0.29.8105 Rev. A 30.4 MB Oct 16, 2013 Download

and post the result please.

Then....

S:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID : 
Physical address : 
State : connected
SSID : WhiffyONE
BSSID : 
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 84%
Profile :WhiffyONE

and post that please.

[Paul_Tikkanen]

Hi, @DAOS7647 

The parts list for your PC indicates that is comes with a Ralink RT3290 wifi adapter.

http://partsurfer.hp.com/Search.aspx?searchText=H3Z77AA

It is very common and almost guaranteed that on the newer builds of W10, that model wifi card will completely disappear from the device manager and no solution to the problem is available.

If your PC has two antenna cables connected to the wifi adapter in there now, you can upgrade it to this one.

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0     HP Part # 710661-001

The card should be available on eBay or Amazon.

Search by the HP part number, not the model of the wifi card.

If your PC does not have two antenna cables connected to the Ralink wifi card in there now, or you don't want to go through the trouble of taking the PC apart, etc., to do the work, then you can purchase an external USB wifi adapter to connect wirelessly.

Below is the link to the service guide for your PC, that will get you inside of it. 

http://h10032.www1.hp.com/ctg/Manual/c03598969

There is no procedure to replace the wifi adapter.

In short, you carefully unsnap the antenna cables from the wifi card, unscrew and remove the card from the slot, and replace in reverse order.