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‎10-15-2024 06:54 PM

HP Recommended
Product: HP Laptop 15t-fd100
Operating System: Microsoft Windows 11

I recently purchased a laptop from HP and after comparing my order specifications to the information in device manager, I'm worried the wrong graphics card was put in to my device. The details for my order specify that my device should have Intel Arc Graphics. However, the sticker on the device just says Intel graphics and Intel(R) Graphics is what's listed as the display adapter in device manager. Can anyone help me understand if this means I have the wrong graphics card or not?

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1 REPLY 1

‎10-16-2024 10:24 AM - edited ‎10-16-2024 11:08 AM

HP Recommended

Greetings @shhh315 

 

Welcome to the HP Forum.

 

Intel ARC Graphics is integrated in Intel Core Ultra processors.

 

Your PC should have Intel ARC Graphics if your PC has any Intel Core Ultra CPU, for example: the Intel Core Ultra 7 155H processor or the Intel Core Ultra 5 125H processor.

 

Check Device Manager or System Information for CPU specs.

 

Memory config, using two sticks of memory, in dual channel mode is also required.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

Regards

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