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‎01-11-2021 01:36 PM

HP Recommended
Product: Z420
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my Z420 workstation to windows 10 recently, and now having issues with the drivers. The USB 3.0 will not run as it should, it only runs at the lower speed. The PCI & SAS controller is not working as well. I also updated the chipset, bios, and anything else I could think of.

 

 

The USB 3.0 is a Texas instruments - date  7/17/2015 - driver version 1.0.0.6 .

 

PCI ID:

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05
PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C
PCI\VEN_8086&DEV_1D3D&CC_070002
PCI\VEN_8086&DEV_1D3D&CC_0700

SAS ID: 

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05
PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C
PCI\VEN_8086&DEV_1D6B&CC_010700
PCI\VEN_8086&DEV_1D6B&CC_0107

 

any ideas would be most appreciated...

 

5 people had the same question
1 REPLY 1

‎01-11-2021 02:21 PM

HP Recommended

Hi:

 

For the first device, you need this driver...

 

This package contains the latest Intel Management Engine Software for the supported Workstation models and operating systems, as well as utilities for updating and checking status.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe

 

For the second device you need this driver...

 

This package contains the Intel Rapid Storage Technology Enterprise (RSTe) Drivers and Graphical User Interface (GUI) for serial ATA (SATA) RAID controllers in supported workstation models that are running a supported Microsoft Windows Operating System.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98397.exe

 

Unfortunately, I wouldn't be able to help you with the USB3 issue.

 

W10 automatically installs the USB 3 drivers and there aren't any others.

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