Post new question
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (109 Views)

ac adapter

Product Name: touchsmart 600

My computer won't turn on.  I think it might possiby be the cord or ac power adapter.  Is there a way to test the cord? How would I go about getting a replacement? Would I have to pay for it?  If I do have to buy it and it turns out that the cord or adapter isn't the issue can I return it for a refund or do I just have to eat the money?

0 Kudos
Posts: 8,139
Member Since: ‎09-28-2010
Message 2 of 2 (85 Views)

Re: ac adapter

[ Edited ]


What model # on the HP 600 ??  Pick.

In general terms:

1) Verify the wall plug had power.  Use a lamp.

2) Is that a molded cord or does it plug into the Power Brick?  The plug-in style could have backed out.  Unplug and then firmly seat the cord into the Power Brick.

3) Did you ever notice an LED light on the Power Brick.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

Loaner: Envy Omen Windows 10 Pro 64 bit 4th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 8GB, 500GB HD SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation