cd rom drive doesn't work.

[grwybob]

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I can't get my computer to read any cd's or dvd's.  The device manager gives me the above message, what do I need to do to fix my computer?

[Paul_Tikkanen · Accepted solution]

Hi:

See the info at the link below...Usually the steps in Method 5 fix the specific issue you are having.  But try them all if #5 doesn't fix it.

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...