customer relations team

[chewy27uk]

My PC has been returned twice for repair and twice its come back not working, the second time it was returned damaged.

I have reported this to support and they said customer relations team will contact me in 48hrs. its now been a week and still no contact, its a terrible way to run a business, if i call support they say its nothing to do with them now but when i ask to speak to customer relations they will not give me a contact number.. i cant believe how bad the service is.. can someone please help.

[Anand_Andy]

Hi @chewy27uk,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN 30L Desktop PC GT13-1000a. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[chewy27uk]

Still no contact from the customer relations team...no working PC for a month now.

[Anand_Andy]

@chewy27uk,

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  

You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region. 

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!