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felix73
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Message 1 of 2
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dopo aver digitato la password di accesso esce questo messaggio, cosa faccio per risolverlo?

HP Recommended
PPC All-in-One HP 200 G4 22
Microsoft Windows 10 (64-bit)
good evening guys, I ask you the courtesy to help me solve this age-old problem, every time I turn on the computer and enter the password I always get this error:
C: \ program files \ windowsApp \ AD2F1837.hpsystemeventutility_1.1.21.0_x64_v10z8vjag6k ... \ sysinfoEx.exe
how do i solve this problem, thank you so much for the help you will give me
1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 429
Message 2 of 2
Flag Post
HP Recommended

Hi@SergAlex, Welcome to the HP Support Community!

 

We reviewed your post and I understand that it's an operating system password login issue.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Note: Only the app and software will be deleted. Data will remain on the computer.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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