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‎03-17-2021 10:52 PM

HP Recommended
Product: 27IN ALL IN ONE desktop
Operating System: Microsoft Windows 10 (64-bit)

i ran the diagnostic test, and its shown issues as failure id  Q4KR5A-8JCAJC-GXPQQ1-8D3103. i search internet, cannot find the update or patches to fix this

 

please advise

1 REPLY 1

‎03-18-2021 07:56 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q4KR5A-8JCAJC-GXPQQ1-8D3103OKXXXXXXXXXX3/17/21434CommunicationsGPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USBUSB Failure (unspecified)

 

Since I am not a PC repair tech by trade or training, unfortunately I wouldn't know how to fix the problem.

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