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‎09-16-2023 09:28 AM

HP Recommended

Help, please. My HP laptop works fine until I click on a site that has ads. Then my whole computer freezes up and I can't do anything. I can't even get it to go back. The only thing I can come up with is maybe not enough memory. It's less than a year old.

Category:
3 REPLIES 3

‎09-19-2023 09:18 AM

HP Recommended

@muchka 

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

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‎09-24-2023 01:36 PM

HP Recommended

Device name LAPTOP-8NCO9MNP
Processor Intel(R) Celeron(R) N4120 CPU @ 1.10GHz 1.10 GHz
Installed RAM 4.00 GB (3.77 GB usable)
Device ID 714CF9EF-E9C5-4D5E-96F7-D0D760CA1723
Product ID 00356-07258-06887-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

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‎10-11-2023 09:12 AM

HP Recommended

@muchka

 

 

Follow the steps mentioned in this HP document to fix the issue:- Click here

Sandytechy20
I am an HP Employee

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