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‎09-29-2020 09:15 PM

HP Recommended
Product: 20-d006d
Operating System: Microsoft Windows 10 (64-bit)

How do I repair a 20-d006d hard disk short dst fail

1 REPLY 1

‎09-30-2020 07:45 AM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service guide, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c03599028

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

Make the W10 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If your PC did not originally come with W10 from HP, during the installation process, you will need to select the version of W10 you need to install, and then when you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page, if applicable.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-20-d000-touchsmart-all-in-one-desktop-pc-se...

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