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Buddy24
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hard drive failed

Envy 700-210
Microsoft Windows 10 (64-bit)

My Envy 700-210 hard drive has failed. It came with windows 8 installed and I've upgraded to  Windows 10 (latest version) via internet prior to failure, so I have no os to use if I replace the hard drive myself. What should I do?

Buddy24

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hard drive failed

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://www.microsoft.com/en-us/software-download/windows8ISO

https://www.microsoft.com/en-us/software-download/windows10

 

KeyFinderInstaller may help....
https://www.magicaljellybean.com/keyfinder/

 

If in doubt please ask.




Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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Buddy24
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hard drive failed

Hi Lil' Boy Blue,

I did the diagnostics and the hard drive seems to have failed the test with the following comments...

SMART Check : NOT AVAILABLE

Short DST : NOT ABAILABLE

Any further suggestions?

BUDDY24

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hard drive failed

The WIN 10 Product key in embedded in the BIOS NRAM.

Purchase an equivalent hard drive (not smaller).  You can download the "create WIN10 installation media" from this site. Your going to create either a USB flash drive (8GB) file. Or a DVD, or .iso. Just read the explanation.  USB is likely the best, but you'll boot from it.  Skip the Product Key inquiry. It will auto-validate IF your using an ethernet connection.  You can setup wifi later.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Buddy24
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Hi Wb2001,

As suggested, I have a drive ordered and have downloaded the "Create WIN 10 Installation media" (from the link you provided) onto a USB drive (64GB). However, the fie is only appx. 18MB and I thought you said it would be an 8BG file.  Am I on the right track so far? 

I assume I will need to: Physically install the new drive, insert the USB drive, connect Ethernet, connect all devices, power up and follow instructions on the screen? BTW, my internet connection is slow and limited to 500MB per day during the day but is unlimited between 2am & 7am) 

Thanks so much for your advice!

BUDDY24

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@Buddy24 

The file you download is a binary exe.  It should create the actual file.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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