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jodim21
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hi have a new hp all in one desktop , i have used only 5 times max ,the keyboard is playing up

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hp all in one pc 20

hi i  recently brought an hp all in one desktop , i have only used about 5 times , upon going to use it lately its like my keyboard gets possessed. Its like someone is holding down the 0 key ( no one is and its definately not stuck) theres also times where certain keys wont work at all. I have no idea why this is happening , like i said its basically been unused 

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KrazyToad
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Message 2 of 2
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@jodim21

 

Welcome to HP Support Community


I would like to help

 

Please run a Keyboard Test from F2 Diagnostic and let me know how it goes

 

 

- Hold the power button for at least five seconds to turn off the Desktop.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Keyboard


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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