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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 1 of 6 (123 Views)

hp memory card is not regognised

Product Name: Hp micro sd 16gb
Operating System: Microsoft Windows 7 (32-bit)
In 2015 i purchased hp memory card through snapdeal.com, few days ago it stopped worked.There is no option to format.I cjecked properties in disk manager then it shows 0 byetes.It is not showing oj my pc but in phone showing but data comes after deleting.It shows 10gb free.
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HP Support Agent
Posts: 2,670
Member Since: ‎10-13-2016
Message 2 of 6 (79 Views)

Re: hp memory card is not regognised

@gk88

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your memory card is getting issues with the memory card. I would like to help you out with this issue today.

 

However, I will need a few details to provide an accurate solution,

  • Insert the memory card in different pc and check if that works.

Meanwhile:

 

Update the memory card drivers.

Click here and follow the document to update the drivers.

 

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

sandytechy20
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 3 of 6 (70 Views)

Re: hp memory card is not regognised

i akready checked in other pc
HP Support Agent
Posts: 2,670
Member Since: ‎10-13-2016
Message 4 of 6 (54 Views)

Re: hp memory card is not regognised

@gk88

 

I thank you for your response and understand the situation well.

  • Click Start , type Device Manager into the Search box, and press Enter. Click Device Manager in the search results.
  • In the Device Manager, the card should be located within USB DevicesDrives, or Other Devices.
  • Once the card is located, right-click on it and select Uninstall.
  • Remove and reinsert the card. The computer will scan for the card.

Click here and follow the steps mentioned in the document to fix this issue.

 

Let me know how it goes.

 

Cheers.

sandytechy20
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 5 of 6 (49 Views)

Re: hp memory card is not regognised

already did not fixed
HP Support Agent
Posts: 3,377
Member Since: ‎10-12-2016
Message 6 of 6 (35 Views)

Re: hp memory card is not regognised

@gk88,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

 

This could be a hardware issue with the memory card.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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