hp pavillion desktop PC570-pOxx computer DVD drive plays discs but will not burn cd-r or dvd disks

[zzed]

DVD drive will play disks but reports an error when I try to burn a cd-R or DVD. The burn process starts but after 30 seconds it ejects the disk ans says their was an error. I uninstalled the drive, went into reg edit but I did not have any high or low filters to delete. I tried windows system recovery where it removes your programs but keeps your files, but that didn't help. I had the same issue a while ago and the only way I was able to get it to work was starting fresh with a complete install which deletes all of your programs and files. Any ideas would be greatly appreciated.

[Grizzlys2k]

Try to use another cd burning program like NERO and see if its still not working...

Maybe the lense is dirty...did you tried to clean the lense with a Cleaning CD? try buying one - its cheap and works very good!

[zzed]

Thanks for replying to my post, I tried Roxio and Nero software and the same thing happens. it also happens if you try to burn a disc with windows media player. I guess the only solution is to restore the computer to factory default.

[Grizzlys2k]

Try also a Cleaning CD...before restoring to defaults...

I guess you check if there is a new firmware available on the HP drivers section for your drive!

[y2ken]

There seems to be updated firmware for your drive at this link.

Have you tried a different brand CD/DVD disk? Some drives can be tempermental.

You can uninstall the drive in 'Device Manager'.

When you reboot Windows will detect and re-install the drive and hardware driver which might help.

Here are some other troubleshooting tips.

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