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Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)
Microsoft Windows 11

Hi 

the keyboard is not working on [personal info removed]

7 REPLIES 7
HP Recommended

Hi @hanad1995 

 

try installing the following driver

 

HP Hotkey Support - UWP 

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152851.exe

 

 

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HP Recommended

issue persists 

HP Recommended

does the whole keyboard not work or only some keys ?

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

some of the keys don't work 

HP Recommended

check the support page of the model to see if it has a BIOS update. Also do a test of the keyboard, when you turn on the equipment press the F2 key several times, do the test and see if it is approved or has a failure ID, if there is failure

 

HP PCs - Testing for hardware failures | HP® Support

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HP Recommended

issue persists

HP Recommended

if when you test the keyboard with the UEFI diagnostics outside of windows you get an error, then the keyboard is damaged.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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