• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-18-2024 08:45 AM - last edited on ‎09-18-2024 04:39 PM by Retired

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)
Operating System: Microsoft Windows 11

Hi 

the keyboard is not working on [personal info removed]

7 REPLIES 7

‎09-18-2024 09:13 AM

HP Recommended

Hi @hanad1995 

 

try installing the following driver

 

HP Hotkey Support - UWP 

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152851.exe

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎09-18-2024 09:21 AM

HP Recommended

issue persists 

Was this reply helpful? Yes No

‎09-18-2024 09:22 AM

HP Recommended

does the whole keyboard not work or only some keys ?

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎09-18-2024 09:40 AM

HP Recommended

some of the keys don't work 

Was this reply helpful? Yes No

‎09-18-2024 09:43 AM

HP Recommended

check the support page of the model to see if it has a BIOS update. Also do a test of the keyboard, when you turn on the equipment press the F2 key several times, do the test and see if it is approved or has a failure ID, if there is failure

 

HP PCs - Testing for hardware failures | HP® Support

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎09-19-2024 07:24 AM

HP Recommended

issue persists

Was this reply helpful? Yes No

‎09-19-2024 09:15 AM

HP Recommended

if when you test the keyboard with the UEFI diagnostics outside of windows you get an error, then the keyboard is damaged.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.