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cando245
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led and fan issues

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HI All,

I have a HP OMEN Obelisk. My internal fan will not power down. Does anyone know if there are settings somewhere for that, other than doing a hard shutdown?

 

Also, my internal led lights stay on after my computer shuts down. I always have to do a hard shutdown. Any thoughts?

 

 

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Prométhée
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boring, I found the page here:

OMEN by HP Obelisk - 875-1019 

but apart from that impossible to have the complete page with the updates
But this one is equivalent

875-1019nl Product Specifications

 

https://support.hp.com/ca-en/drivers/selfservice/omen-by-hp-obelisk-desktop-pc-875-1000i/25644598/mo...

Try the updates offered
If it's too complicated to use HPSA:

HP Support Assistant | HP® Official Site

do not update bios yet
If you have devices connected by usb or other disconnect everything, leave only keyboard / mouse and screen, to test

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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Prométhée
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hi

what is the product number?
No, if the computer does not shut down properly, you have a problem
You should not be forced to turn it off with the button.
If you wait, will it come to a complete stop?

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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cando245
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Hi,

Thanks for the reply.

Product number: 5QB34AA#ABL

Fan: It will not shut down if I wait. I tried waiting 1 hour.

 

P.S. How do I mark the answers for viewers?

 

Thank you

 

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Prométhée
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Message 4 of 6
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HP Recommended

boring, I found the page here:

OMEN by HP Obelisk - 875-1019 

but apart from that impossible to have the complete page with the updates
But this one is equivalent

875-1019nl Product Specifications

 

https://support.hp.com/ca-en/drivers/selfservice/omen-by-hp-obelisk-desktop-pc-875-1000i/25644598/mo...

Try the updates offered
If it's too complicated to use HPSA:

HP Support Assistant | HP® Official Site

do not update bios yet
If you have devices connected by usb or other disconnect everything, leave only keyboard / mouse and screen, to test

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



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cando245
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Thank you for your help.

I downloaded the updates and my computer appears to be completing a full shutdown.

 

Your suggestions are appreciated.

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Prométhée
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Thank you for the feedback

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



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