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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E9AV)
Microsoft Windows 11

reset windows after an attack . adsr.exe driver would not load unless we shut down TPM but we circumvented that by resetting windows/computer but got this problem. there were stop codes and trojan horses prior

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HP Recommended

@Warrockettajax wrote:

reset windows after an attack . adsr.exe driver would not load unless we shut down TPM but we circumvented that by resetting windows/computer but got this problem. there were stop codes and trojan horses prior


I am not sure what is going on but you might want to run the Microsoft safety scanner

 

https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/safety-scanner-download?v...

 

Go to the below site and enter your product ID including the 3 characters after the # character
to see if you have cloud restore.
https://d34z73bbtpzgej.cloudfront.net/

 

 


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