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‎04-20-2021 08:58 AM

HP Recommended
Product: pavilion
Operating System: Microsoft Windows 10 (32-bit)

I am getting the following messages - Power surge on USB port

 - USB has malfunctioned and exceeded the power limits of its hub port

 

I can clearly see that one USB port on the front of my desktop is broken.  I have disabled the front USB ports using BIOS Security and also done a hard reset of the computer yet am still getting these messages.  I am worried about even using the computer at all if I'm having power surges and would like to disable the broken USB port.

Can someone help please?

7 REPLIES 7

‎04-20-2021 09:58 AM

HP Recommended

Hello
you receive this message even though nothing is connected, is that it?
The port being broken, there may be a short circuit.
Try to open the computer, and disconnect the usb port from the motherboard
If still the same message, you may have a problem other than this port

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‎04-21-2021 06:41 AM

HP Recommended

I double checked that I’m still getting the message with nothing connected.  I have opened the computer and looked at the broken USB.  It is soldered in.  How do I disconnect it from the motherboard?  Really appreciate the help!

 

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‎04-21-2021 09:01 AM

HP Recommended

you had written

" that one USB port on the front of my desktop is broken "

But if it's soldered to the motherboard, it's a rear port, right?
I did not understand or finally you have both broken?
Unfortunately if it is a soldered usb port, you will have to go see a specialist, I think to have it removed, why not repair!
Doing it yourself may be difficult and risky

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‎04-21-2021 10:16 AM

HP Recommended

It is a front USB port that is broken and it is soldered.  I will definitely take it to a specialist.

Thank you

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‎04-21-2021 11:24 AM

HP Recommended

What is the model of your computer ?

 

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

 

 

 

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Windows 11 22h2 inside , user

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‎04-23-2021 12:48 PM

HP Recommended

HP Pavilion Desktop 590-p0xxx

does that sound right?

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‎04-24-2021 02:57 AM

HP Recommended

no

give the product number

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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