"Fn" key is switchen on by default

[Miliano]

I've got a Pavilion Wired Keyboard 300. Funny enough, HP's website doesn't recognize this model nor its serial number.

The problem is that I have to keep the Function button pressed to have access to normal FX keys. I'd expect that I should send the "F1" signal by pressing "F1", and "mute audio" signal pressing "Fn" and "F1", but it works the other way around.

There is not much info about that kind of issue in the internet, but I found similar topic on this forum ( https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Wireless-keyboard-fn-key-on-by-... - "press 'Fn' and 'Esc' to switch between function modes"; https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Locking-Function-Keys-or-disabl... - "'Fn' + 'CapsLock' and update BIOS" ) and few others in different places (recommending switching some keys - like Scroll Lock or NumLock) but nothing worked for me so far.

I tested this keyboard with another PC on Windows 7 64 bit, and it behaves in the same way.

With the keyboard, I received legal notes and warranty info, but not the manual per se.

How can I fix this issue?

Best regards,

Miliano

[praveen196]

@Miliano Welcome to HP Community!

I understand that you are unable to use the fn keys.

As you have stated that you have tested on different computers. Still, it is not working.

I would request you to contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Miliano]

Hello,  

I did tried to search my keyboard but that's all i've got

Sorry, no results match your search for "4CE96AA"

How should i contact them if i cant find the product on HP 

Also this is the right product number.

Thanks