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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-10-2019 10:13 AM - edited ‎10-10-2019 02:49 PM

HP Recommended
Product: HP Compaq 8200 Elite CMT PC
Operating System: Microsoft Windows 7 (64-bit)

Hi everyone, i noticed  a problem with my desktop computer,  i don't know if it hardware or a software  one .

the problem is some usb devices couldn't install it's own driver automatically when you plug them in,  for example : a usb receiver  and  a tablet drawing that i've bought from aliexpress, but the thing that makes me confused is that they are working perfectly in my  laptop "win7 64" , and the tablet worked in the first time when i plug in the desktop but after a minute it's stopped working!!.

 

notice:"in bios mode tablet turn light on, it turns off after windows welcome appears "

2019-10-10_153220.png

 

solutions i tried :

 

-update drive from device manager 

-check all usb port enabled in bios

-downloaded intel management engine 

-tried all usb port front and back ones

 

 

my  desktop computer info :

 

2019-10-10_170851.png

 

Please help me i'm really confused ,should i update my bios or change my  motherboard  or what,  any suggestions please !! 

😩😩

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