• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-18-2021 08:40 AM

HP Recommended
Product: pavilion tg01-0023w
Operating System: Microsoft Windows 10 (64-bit)

i purchase a ram stick that has the same part number as the ram that came with my pc. before install original ram running 3200 after install both sticks running 1600. remove original and moved new one to first slot restarted pc it runs 3200. install original in second slot they run 1600. please explain and suggest remedy. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2021 01:24 PM

HP Recommended

@vannorden1214 

 

It has 1 slot before. Now with 2 slots it runs dual (two) channels therefore you have 2 x 1600 = 3200.

 

Hope that makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-19-2021 01:24 PM

HP Recommended

@vannorden1214 

 

It has 1 slot before. Now with 2 slots it runs dual (two) channels therefore you have 2 x 1600 = 3200.

 

Hope that makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-23-2021 05:08 AM

HP Recommended

no it does not make sense. i have been upgrading pc's for years and have never had the ram slow down due to having more than one chip installed. This is not the first time I've worked on multi-channel ram machines. but it will be the last HP I will ever own. Trying to find someone to buy this one from me, I am completely dis-satisfied.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.