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cbattey
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Message 1 of 2
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ungrading p6616 Pavilion desktop AMD processor from windows 10 32 bit to 64 bit

HP Recommended
Pavilion P6616 desktop
Microsoft Windows 10 (32-bit)

Greetings,

 

I have a Pavilion P6616 desktop I'm trying to upgrade to 64 bit windows 10. It had windows 7 home 32 bit amd processors and 6 gb ram and I ran it through the windows 10 upgrade. It installed the 32 bit windows 10 but I want to get it to windows 10 64 bit but I get a can't upgrade system error when I run the activation license for windows 10 64 bit pro. Is this because of ram limit and 32 bit only showing 3gb? do I need to upgrade the ram quantity to at least recognizing 4 gb? Thanks

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

Is this your PC?

 

HP Pavilion p6616f Desktop PC Product Specifications | HP® Customer Support

 

If so, according to the specs, it originally came with W7 64 bit and 6 GB of memory.

 

You cannot do an in place upgrade from any 32 bit operating system to a 64 bit operating system.

 

What you need to do is to clean install W10 64 bit.

 

When doing a clean install, you will need to reinstall all of your programs and files as well, so make sure you have backed the files up and have your necessary program installation files.

 

Make bootable installation media using the media creation tool from the link below.

 

Make the 64 bit installation media.

 

Download Windows 10 (microsoft.com)

 

If you are given an option to select the version of W10 you want to install, select W10 Pro 64 bit, and enter your W10 Product key when requested.

 

If you are not given an option, if you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 Home 64 bit will install.

 

Then you can upgrade from W10 Home to W10 Pro with your W10 Pro product key as follows...

 

  1. Select the Start  button, then select Settings  > Update & Security  > Activation .

  2. Select Change product key, and then enter the 25-character Windows 10 Pro product key.

  3. Select Next to start the upgrade to Windows 10 Pro.

 

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