upates

[JR1113]

I need help I can't download any HP updates or windows updates.

Device name DESKTOP-4H2C945
Processor AMD Ryzen 3 5300U with Radeon Graphics 2.60 GHz
System type 64-bit operating system, x64-based processor

[Sneha_01]

Hi @JR1113,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you are unable to download HP or Windows updates, there are several steps you can take to troubleshoot and resolve the issue:

Step 1: Check Internet Connection

Ensure that your internet connection is stable.

1. Restart Router: Restart your modem/router.
2. Check Connection: Make sure your PC is properly connected to the internet.

Step 2: Run Windows Update Troubleshooter

Windows has a built-in troubleshooter that can help identify and fix issues with Windows Update.

1. Open Settings: Press Win + I to open Settings.
2. Go to Troubleshoot: Go to Update & Security > Troubleshoot.
3. Run Troubleshooter: Select Windows Update and click Run the troubleshooter.

Step 3: Reset Windows Update Components

Sometimes, the update components can get corrupted and need to be reset.

Open Command Prompt as Administrator:

• Press Win + X and select Command Prompt (Admin) or Windows PowerShell (Admin).

Stop Windows Update Services:

Rename SoftwareDistribution and Catroot2 Folders:

Restart Windows Update Services:

Step 4: Manually Install Windows Updates

You can manually download and install Windows updates.

1. Visit Microsoft Update Catalog: Go to the Microsoft Update Catalog.
2. Search for Updates: Enter the KB number of the update you want to install and download the appropriate file for your system.
3. Install Update: Run the downloaded file to install the update.

Step 5: Check HP Support Assistant

HP Support Assistant can help with HP updates.

1. Download and Install HP Support Assistant: If you don't already have it, download it from the HP website.
2. Run HP Support Assistant: Open the application and check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support