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Message 1 of 13
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usb 3 cable

HP Recommended
hp h8-1040
Microsoft Windows 10 (64-bit)

Help !...After installing a 650 watt  power supply, I saw a cable like the one below sticking up. It comes from the usb 3 on top of the computer. I cannot figure out what it attaches to. The white plastic cap was on it when it came off. I don't see anything that looks  like it would fit on this. I am very happy with my GE force gtx 660 but now I don't have usb 3. Can anyone show me a picture of where this goes ??

thank you !DPP_0001.JPGDPP_0002.JPGDPP_0004.JPG

 

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Level 15
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Message 2 of 13
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@Eyelan , welcome to the Community.

 

We can't view the pictures that you attached.  Please try to add them again.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

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HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Message 3 of 13
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HP Recommended

DPP_0001.JPG

DPP_0002.JPG

DPP_0004.JPG

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Message 4 of 13
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HP Recommended

DPP_0001.JPGDPP_0002.JPGDPP_0004.JPG

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Level 21
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Message 5 of 13
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Hi, @old_geekster 

 

Gene:  The pictures have to be approved by a moderator.

 

You can always preview them before they are approved by clicking on the user's profile.

 

Under the Users Photos section, click on the blue See All link on the right side of that section.

 

Now you should be able to view all of the screenshots.

 

 

Level 15
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Message 6 of 13
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HP Recommended

Thank you, @Paul_Tikkanen!  I guess I was asleep.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Level 15
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Message 7 of 13
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Thank you for the additional information, @Eyelan!

 

Here is the Motherboard Specifications page: https://support.hp.com/us-en/product/hp-pavilion-hpe-h8-1000-desktop-pc-series/5080764/document/c028...

 

If you look at the section titled "Motherboard layout", I believe it connects to the long connector on the right-facing bottom. 

 

Here is a video that will show you where the USB 3.0 connector is normally located on the motherboard:

 

 

It is not exactly clear to me where it is on your motherboard.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Message 8 of 13
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Thank you for all of your help. I know what the problem is now. In the previous picture there was a white cap on the end of the cable. It was attached to the blue plug when I saw it sticking up. That cap was previously attached to the circuit board. I  had to look at the cap under a magnifying glass to see the little holes in it. There is no way I can line up the little poles sticking up with the super small holes in the white cap. I also wonder how a repair shop could line it up. It seems like the only option is either to not have usb 3 or to buy another circuit board and I don't know how practical that is. Since it seems to cost over $300 perhaps I would be better buying a new computer..

 

Thanks again

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Level 15
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Message 9 of 13
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You are welcome, @Eyelan!

 

Actually, it is not that difficult to connect the cable to the motherboard.  If you line it up with the cable up with the port on the motherboard it should connect without a problem.  I have a bit of difficulty sometimes because of my old eyes, but I get it done.

 

S: Since it seems to cost over $300 perhaps I would be better buying a new computer..

 

You computer is almost 10 years old.  Three years in computer lives is like a light-year!  The least expensive computer on the market today is light-years faster than yours.  HP has very reasonably priced computers that would be major upgrade.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Message 10 of 13
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With all due respect, you are not understanding the situation. The cable became separated from the circuit board with the PORT ATTACHED TO THE CABLE.  The port is no longer attached to the circuit board.  The difficulty lies in re-attaching the PORT to the circuit board and getting those small pins thru the super small holes in the PORT. 

 

Also,

If my computer has an I7 processor 2600 cpu @ 3.4gh, 16 gb of ram  and an SSD  hard drive.

How is a new computer “light years” faster than mine ? I read the specs of new computers and they don't look "light years"

faster to me

 

Thanks for responding to all of my question

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