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HP Recommended
HP Pavilion 590-p0033w
Microsoft Windows 10 (64-bit)

Plugged a MCY 12in1  Usb-c dock into the front of my PC, my attached monitors are not responding.

I have troubleshot the dock with my phone and everything works great.

The PC side works great by itself. The dock works great by itself. Where is the crossing point problem?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Archaratar 

 

Its specs

 

          https://support.hp.com/au-en/document/c06110764

 

Its USB-C port at it front is ONLY a USB 3.1-Type C: 1 port. Looks like it dows NOT support Alt mode therefore no video out with or without a dock.

 

You can use

  • (1) VGA port
  • (1) HDMI 1.4/HDCP 2.2

at its back using HDMI cable for the first monitor and native VGA cable for the second monitor.

 

Regards,

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@Archaratar 

 

Its specs

 

          https://support.hp.com/au-en/document/c06110764

 

Its USB-C port at it front is ONLY a USB 3.1-Type C: 1 port. Looks like it dows NOT support Alt mode therefore no video out with or without a dock.

 

You can use

  • (1) VGA port
  • (1) HDMI 1.4/HDCP 2.2

at its back using HDMI cable for the first monitor and native VGA cable for the second monitor.

 

Regards,

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Both of those are us3d for monitors. I was hoping fore ...(tim allen voice) More Monitors, Oh Oh Oh!!

Thanks for the help. It wasnt what I wanted to hear, but it was what I needed to know.

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