0000147858 HPK 23-Q105NA 15 WONT WAKE UP

[Lucy81]

I appear to have the same problem- started a couple of weeks ago.  The computer is not yet one year old, please let me know how to resolve the issue.

Many thanks

[The_Fossette · Accepted solution]

Hi @Lucy81,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not waking up from sleep mode.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the computer was working fine?

Were there any Windows updates installed on the computer recently?

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

Meanwhile, follow the below steps to resolve this issue.

• Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.
• Then download and install the driver from the below link.

ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe

Please refer to the below article for more information.

http://hp.care/2jjEi9R

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Lucy81]

Thank you for your help in solving this issue.