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HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)

7Q6Z7PA ethernet driver missing

7 REPLIES 7
HP Recommended

The product specs indicate the model series does not come with an ethernet (wired network adapter.

 

HP 15.6 inch Laptop PC 15-d5000 series specifications | HP® Support

 

That would explain why there aren't any ethernet drivers listed on the support page.

 

HP 15.6 inch Laptop PC 15-d5000 Software and Driver Downloads | HP® Support

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thank you for the information... can i download and install it from web

HP Recommended

You're very welcome.

 

You can't download hardware.

 

The PC does not have ethernet hardware installed.

 

If you need to connect by ethernet, you can purchase a USB to RJ-45 ethernet adapter.

HP Recommended

tried using this converter... but not working

 

HP Recommended

Unfortunately, I wouldn't be able to help you with that.

 

This is the type of device you might need.

 

Amazon Basics USB 3.0 to RJ45 Ethernet LAN Adapter, Up to 10/100/1000 Mbps for Windows (11/10), Mac ...

HP Recommended

thank you very much for your valued kind guidance... let me try... shall update... thank you...

HP Recommended

Anytime.

 

Glad to have been of assistance.

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