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Jp319
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HP Recommended

8 gb Ram in Hp products to beware of

HP Desktop M01-F0020
Microsoft Windows 10 (64-bit)
 

This would have been helpful before I bought this product. Sounds like a case for the BBB

 
 
 

SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06526774 Version: 1
HP Consumer Laptop and Desktop PCs - Available System Memory Is Lower Than the Physical Memory Installed
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 17-Dec-2019
Last updated : 18-Dec-2019
DESCRIPTION
The available system memory is lower than the physical memory installed. For example, if 8GB of memory is installed, the available memory size is only 5.92 GB.

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HP Recommended

8 gb Ram in Hp products to beware of

@Jp319 

 

Looks like your machine has AMD processor with Integrated AMD Radeon™ Vega 3 Graphics.  Your machine has 8GB therefore system has some SPARE system RAM to assign to Integrated AMD graphics. And that is NORMAL.

 

No worries, system will work this out and it will take back RAM from Integrate graphics when required.

 

Yes, ita specs:

 

      https://support.hp.com/au-en/document/c06461752

 

Regards.

BH
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HP Recommended

8 gb Ram in Hp products to beware of

Hi, @banhien 

 

This document below explains the reason why certain PC's are having that issue.

 

https://support.hp.com/us-en/document/c06526774

 

Yes, it is normal for certain models, which are listed in the document--but I don't believe its because of the graphics memory allocation.

 

This seems to only apply to models with AMD processors and chipsets.

 

Info on Microsoft PlayReady.

 

https://www.microsoft.com/playready/overview/

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