8 gb Ram in Hp products to beware of

[Jp319]

This would have been helpful before I bought this product. Sounds like a case for the BBB

SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06526774 Version: 1
HP Consumer Laptop and Desktop PCs - Available System Memory Is Lower Than the Physical Memory Installed
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 17-Dec-2019
Last updated : 18-Dec-2019
DESCRIPTION
The available system memory is lower than the physical memory installed. For example, if 8GB of memory is installed, the available memory size is only 5.92 GB.

[banhien]

@Jp319 

Looks like your machine has AMD processor with Integrated AMD Radeon™ Vega 3 Graphics.  Your machine has 8GB therefore system has some SPARE system RAM to assign to Integrated AMD graphics. And that is NORMAL.

No worries, system will work this out and it will take back RAM from Integrate graphics when required.

Yes, ita specs:

      https://support.hp.com/au-en/document/c06461752

Regards.

[Paul_Tikkanen]

Hi, @banhien 

This document below explains the reason why certain PC's are having that issue.

https://support.hp.com/us-en/document/c06526774

Yes, it is normal for certain models, which are listed in the document--but I don't believe its because of the graphics memory allocation.

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/