• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2024 10:08 AM - last edited on ‎01-08-2024 10:51 AM by Retired

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0067c
Operating System: Microsoft Windows 10 (64-bit)

My hard drive went bad and I have no O.S. and no Recovery partition. I am looking to either get a Digital download or a DVD copy of Windows 10.  therefore, how much, if there is a fee.  [personal information removed]

 

"Paul" I will try it and let you know.

Category:
5 REPLIES 5

‎01-08-2024 10:14 AM

HP Recommended

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media. 

 

Your PC's product number is:  3LA37AA#ABA

Was this reply helpful? Yes No

‎01-11-2024 04:20 AM

HP Recommended

Made the HP cloud recovery USB.Watched 2 youtube videos and took notes. The HP recovery tool went thru a factory reset and was suppose to display a green window of the install but instead I get a blue screen of a recovery error. It did install 2 partitions on the new solid state drive One small and one bigger (I haven't figured out how to run Windows 10 from these partitions. I have installed Windows 10 from a Microsoft  migration 10 tool and it installs on the same disk OK. Still need help.

I have TPM and secure boot turned off and Legacy turned on.

Was this reply helpful? Yes No

‎01-11-2024 06:22 AM

HP Recommended

I wouldn't be able to help you get the recovery media to work.

 

When that happened to me in the past a couple of times, I clean installed Windows 10 by making a bootable USB installation flash drive with the Media creation tool from the link below.

 

The Windows product key is encrypted in the PC's BIOS, so it is not necessary to have the product key to reinstall Windows.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing you can install the drivers and available software from the PC's support page.

 

HP Pavilion Gaming Desktop 690-0067c Software and Driver Downloads | HP® Support

Was this reply helpful? Yes No

‎01-11-2024 06:27 AM

HP Recommended

Thanks for the effort.

Was this reply helpful? Yes No

‎01-11-2024 06:29 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.