A4 Photo feed issue (desk jet 4100e)

[BF_]

I've been using A4 inkjet adhesive photo paper, it was working well the first day or two and now seems to collect the paper, but doesn't feed through. I've checked through all areas for any jams - all fine. I've reset it and its still not feeding through 😞 it was fine and suddenly stopped. I've tried everything I've seen to do.

[Irwin6]

Hi @BF_,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Make a copy on the printer standalone by using a regular paper and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware failure) 

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[BF_]

that solution didn't work. photo copier works perfect with normal paper but I'm having issues with the printing on inkjet adhesive paper.

[Irwin6]

Hi @BF_,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support