ADMINISTRATOR NOT SHOWING ON LOCKSCREEN, ONLY LOCAL ACCOUNT

[rose1105]

Hello! Can you help me fix my laptop? My administrator acc is not showing on my lock screen, only the local account. Whenever I check the control panel, my admin is still there. i tried everything on Yt but it's not working. I don't know what to do anymore, all of my important files are on admin. 

[A_Gayathri]

Hi @rose1105,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[rose1105]

I have 2 accounts but only this local acc appeared on screen. My admin suddenly disappeared. I already tried yt tutorials just to fix my problem, but it's not working as this account needs admin rights to hsve some changes. I am really confused to because all of my files are stored in my admin. :<

[A_Gayathri]

Hi @rose1105,

Thank you for your reply

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.