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HP Recommended
HP Pavilion All-in-One Desktop PC 24-ca2000i (6L7A7AV)
Microsoft Windows 11

During recent support from hp technician I was tol to reset to factory settings , however during this process the pc Encountered an unexpected error. Message states windows installation cannot proceed. To install windows. Click okay to restart the computer then restart the installation. Unfortunately nothing is happening and message just keeps popping up. How do I reinstall windows

1 REPLY 1
HP Recommended

Hi @mariew1 

 

Welcome to the HP Forum.

 

The Windows installation error you are encountering is kind of nebulous. Failing hardware can cause this problem.

 

Check your PC's hardware as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests. Run extensive hardware tests.

 

You could try doing a clean Windows 11 install using W11 USB installation media available Here.

 

Select "I don't have a product key" when prompted for the key. Your PC should auto activate when it is connected to the network.

 

Regards

 

 

 

 

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