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‎10-19-2020 03:19 PM

HP Recommended
Product: X6B87AA#ABA
Operating System: Microsoft Windows 10 (32-bit)

After a recent update all in one computer was suck in recovery mode.  I backed up and did a system reset. After the recovery window is now telling me that it can not find the specified drive..... Please Help! 

What am I doing wrong?

1 REPLY 1

‎10-20-2020 01:44 AM

HP Recommended

Hi,

 

I would run HP Diagnostics to check hardware. You have a slow platter HDD and a 16 GB M.2 SSD which may be an Optane setup. In any event your PC is using this small drive as a boot drive plus a scratch drive for enhancing system responsiveness.

 

I suspect the 16 GB M.2 SSD may have failed.

 

Start the PC, tap "ESC", select "F2", then run system tests.

 

You may need to replace this drive. You have a Socket 3 2280 expansion slot. Dump the 16 GB SSD. Buy a 500 GB or 1 TB 2280 NVME drive instead. Install the operating system on this new drive. No reason to use a 16 GB drive on your PC.

 

Regards

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