• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One - 24-b017a (Touch)
Microsoft Windows 10 (64-bit)

After unsuccessful system recovery, Windows 10 won't start, showing a blue screen with stop code 0xc000021a.

 

I tried the following but nothing worked: 

- rebooting after shutting down

- rebooting using Windows 10 Recovery Media (a USB key)

- Choose an option > Use a device using Windows 10 Recovery Media (a USB key) (this method didn't work because the password for the account was rejected, assuming the account means either Microsoft account or HP support assistant account.)

 

My warranty has already expired. Is there any other ways to reboot Windows 10 or request technical support from HP?

 

Thank you in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

do the tests, at least to check if there is a hardware problem

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

3 REPLIES 3
HP Recommended

hi

do the tests, at least to check if there is a hardware problem

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thank you for your advice, Prométhée.

Unfortunately, I could not perform the test.

Later, I was told that HD was dead. So, I will need to replace the PC itself.

HP Recommended

Why ?

it may not be simple, but if other than that your computer was working fine, you could just replace the HDD...

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.