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Locked

‎02-23-2020 08:06 PM

HP Recommended
Product: HP24-r 0xx all in one desk top

Shuts down for no reason, no error message.    Just dead.    HP have already changed the motherboard but the problem has returned.   Read on the web there is a fault with this model.

1 REPLY 1

‎02-24-2020 05:11 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would contact HP Support again if in warranty.

 

I don't know what else to tell you if the MB has failed again. 

 

You really have no other options. All OEM AIO PCs use proprietary components.

 

You can't replace the MB with a retail part.

 

Sorry

 

 

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