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RobertK777
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AllinOne. Went to update from hp site, powered cycled. Now it won't go past BIOS Reset

HP Recommended
Intel Pentium

Went to HP site to update.  Reboot, then NO screen.  BIOS reset occurs.  Verifies,  then FAULTS out to black screen and 8 long beeps. Tried videos for reset and T/S. No help. What are my options short of buying a  new and starting from scratch?

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RrichardD
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Dear Robert,

 Can you give me the full model id, and year/month of purchase - as close as possible (because I need to see what is in your system - can change between production runs/batches, even if the machine spec remains the same).

 

 At the moment I am thinking (do not know) about the BIOS itself (settings) - one possibility; or  the array controller (failed/damaged) - once we eliminate one other very common cause ...

 

What? Make sure you do not have any thing connected, except the keyboard and (if applicable) mouse - plus your modem/LAN (network) cable. About 95% of similar reports are folks leaving those connected when windows update has been active, then the system tries to reboot (priorty) via non-booting USB thumb drives/etc. Causing it to fail - or go into a circular reset regime (such as you describe).

 

 Check that, and provide the information requested. We should be able to get it into Bios to work-out what is going on, or fix the boot-up, after you have responded (I need the detail to know what to say/suggest - is model/component specific).

 

Cheers,

Rick.

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